Official product information
Check Your TheyaVue Batch
What the lot and certificate codes are, what they are not, and the checks you can run yourself with the bottle in front of you.
Written and reviewed by the TheyaVue Editorial Desk · Last updated September 23, 2026
Quick answer
Lot THE-26/TH-3669 and certificate THE-3669-26-TH are reference codes, not documents. The pack that supplied them calls them draft labels, not lab proof, so there is nothing to open and no database to look them up in. Instead: find whatever code is printed on the base of the bottle, photograph it and the panel on the day the parcel arrives, and call +1 (315) 724-2018 with your order ID. If the bottle disagrees with this site, the bottle wins.
Say it first
Two codes, and no document behind either of them
Lot THE-26/TH-3669 and certificate THE-3669-26-TH are reference codes, not documents. They were supplied as strings of characters with nothing attached: no laboratory report, no list of tests, no method, no result, no signature and no date. The pack that supplied them is unusually direct about it, and so are we. The pack is unusually direct about these two codes, and we will be as well: it states that lot THE-26/TH-3669 and CoA THE-3669-26-TH are draft labels, not lab proof. No certificate document was supplied with them and none is claimed. Treat them as the reference the sales desk will ask for when matching an order to a batch, and as nothing else.
That belongs in the first paragraph rather than the last, because everything below is written around the gap. This is not a verification page in the sense of a database you type a code into. No such lookup exists for TheyaVue.
What follows is the set of checks you can actually run with the parcel open: where to look for a lot code, what these codes are and are not, what to have ready when you call, what to do when the bottle disagrees with a page here, and what a certificate would have shown if one existed.
On arrival
How to find a lot code on the bottle
Five checks in order. The first describes where to look rather than what you will find, because no photograph of the base exists.
Look at the base of the bottle, then the lower edge of the label
On most supplement bottles the batch and best-before markings are ink-jetted or embossed onto the base, and where the base carries nothing the lot is usually printed beside the expiry date. No photograph of the base or back of this bottle was supplied, so treat both as places to check rather than confirm.
Photograph what you find, before the first capsule
One photograph of the base and one of the Supplement Facts panel, on the day the parcel arrives. Ink-jet codes rub off; a photograph does not.
Check the front against the four lines we were given
The whole front of the bottle, as transcribed off the listing cards: THEYAVUE · EYE & VISION SUPPORT FORMULA™ · ANTIOXIDANTS + LUTEIN + ZEAXANTHIN · DIETARY SUPPLEMENT · 60 CAPSULES. Four lines and nothing else.
Count the panel
Fifteen nutrients declared individually with amounts and %DV figures, then one proprietary blend of 240.5 mg naming ten more. Twenty-five names against six in the marketing.
Do the same for every bottle in a pack
Bottles arriving in one parcel need not come from one production run. Check each base and keep the list with your order ID.
The last step matters most on the pack the seller says is ordered most often. Three bottles is ninety days at the directed two capsules a day, so the third may not be opened until after the sixty-day window has closed. No expiry date was published either, so if your bottles carry one, that is information this site does not have.
Read strictly
What these two codes are, and what they are not
| Code | What it is | What it is not |
|---|---|---|
| THE-26/TH-3669 | A lot or batch reference. It identifies a production run, and it is the number the sales desk will ask for when matching an order to a batch. | Not a test result, not a serial number unique to your bottle, and not something you can look up: no public database exists. |
| THE-3669-26-TH | A certificate reference, formatted as though it points at a certificate of analysis held by whoever produced the batch. | Not a certificate. No certificate document was supplied with it, so there is nothing to open, no laboratory named and no result to read. |
The pack that supplied both codes calls them draft labels, not lab proof.
Notice how alike the two strings are: the same three components in a different order, which is ordinary for internal references and very easy to transcribe wrongly over a phone line. Read the characters out one at a time, and write down what the desk reads back. And if the code printed on your bottle matches neither, that is not by itself a sign of anything wrong. A seller ships more than one batch across a year, and these codes came from a pack rather than from a bottle. It is a reason to ask a question, not to assume the worst.
One phone call
What to have ready before you call
Six things in front of you before you dial, and three questions worth asking once you are through.
+1 (315) 724-2018 — Sales line - orders, tracking, changes and refunds.
It is in the order email, alongside the tracking number. The desk matches an order to a batch on the order ID.
Whatever is printed on the bottle in front of you, read out character by character, against THE-26/TH-3669.
The address the order was placed with, which is not always your everyday one.
No sales email address was supplied. The pack points to the sales contact page instead. For anything about an order, the phone line is the published route, and the pack is explicit that the website desk cannot see orders.
[email protected] — pages, typos, privacy and press, Monday to Friday, 9:00am - 5:00pm ET. It cannot see your order.
Matching an order to a batch is the one genuinely useful thing these codes can do, and only the people who shipped the parcel can do it. Buy anywhere other than the official ordering route and the desk may have no record of your order at all.
Ask three questions once you are through, and write the answers down. Does the lot code on this bottle match the batch on my order? Is there a certificate of analysis for this batch, and can a copy be sent to me? And what is the expiry date, given that none is published anywhere? Where the official ordering route runs →
The rule
If the bottle disagrees with this site, the bottle wins
If the bottle in your hand disagrees with anything on this site, the bottle wins. That is not a courtesy, it is the only defensible rule. Every figure here was read off a supplied Supplement Facts panel, two listing cards and the seller’s pack. The label on the bottle you paid for is the regulated document, and it is the one that binds.
So a disagreement is not a puzzle to solve, it is a page to correct. Email [email protected] with the name of the page and, if you can, a photograph of the line that differs. That desk answers Monday to Friday, 9:00am - 5:00pm ET and handles this site only — anything about an order goes to the sales line, because the website desk cannot see orders.
Four disagreements are worth reporting before any others. A panel naming a different number of ingredients, or different amounts, from the twenty-five published here. A blend row carrying individual amounts, because that one line would answer the question this whole site has had to leave open. A warnings panel printed anywhere, since none was supplied to us. And a storage line or an expiry date, both of which are blanks here.
The gap
What a certificate of analysis would show, if one existed
It is worth spelling out what a certificate of analysis would have let you do, because that is the measure of what is missing.
A certificate names the laboratory that ran the tests and identifies the batch. It lists what was tested for: the identity of each raw material, heavy metals, microbial contamination, and for botanical extracts, whether the material is what the label says it is. For each test it gives a method, a specification and a result, and it carries a date and a signature.
With one in front of you, three questions would close. The blend: 240.5 mg shared between ten ingredients with no split published — a certificate would carry assayed amounts, and lutein and zeaxanthin would stop being unanswerable. Standardisation, printed for none of bilberry, grape seed or eyebright. And identity, since an unstandardised botanical extract is exactly what a certificate exists to confirm. None of that means a document is being withheld: it may not exist, or it may be held by a manufacturer nobody has named. Every seal, explained one at a time →
Everything in one place
The reference card for this batch
Nine lines worth keeping with your order ID, and the two your bottle has to supply itself.
THE-26/TH-3669 — a reference code for a production run.
THE-3669-26-TH — a code with no document behind it.
60 capsules, matching the panel.
Thirty at the directed two capsules a day; sixty at the panel’s serving size.
Twenty-five — fifteen declared individually and ten inside a 240.5 mg blend.
Not published. No photograph of the bottle base was supplied.
Not published. No “Distributed by” line exists.
+1 (315) 724-2018 — Sales line - orders, tracking, changes and refunds.
[email protected] — Website desk - pages, typos, privacy and press.
Copy that into the same note as your order ID, and add the two lines only your bottle can supply: whatever code is printed on the base, and the expiry date if one appears at all. The boundary, stated plainly: this page cannot tell you what is inside a capsule, because no batch analysis has been published and no laboratory has been named. Every check above is a check against the label, the packaging artwork and the seller’s own pack text. That is a real thing to be able to do, it is smaller than a certificate, and we would rather you knew which one you were getting.
Questions
TheyaVue FAQ: batch check questions
What are the lot and certificate numbers?
Lot THE-26/TH-3669 and certificate THE-3669-26-TH. The pack that supplied them says in its own words that they are draft labels, not lab proof. No certificate document was supplied. Treat them as the reference the sales desk will ask for.
How do I report a mistake on this site?
Email [email protected], Monday to Friday, 9:00am to 5:00pm ET. If you have the bottle in your hand and it disagrees with a page here, tell us — the label is the document that wins, and we would rather correct a page than defend one.
Where should I buy TheyaVue?
Through the order button on this site, which points at the TheyaVue sales page. Theyavuevision is the retail desk behind this site. Buying elsewhere means the 60-day window and the sales line may not apply to your order.
Is there a sales email address?
No. The pack points to the sales contact page and gives no address, and states plainly that the website email cannot see orders. For anything about an order the published route is the phone line.
What is the difference between the two contacts?
The sales line on +1 (315) 724-2018 handles orders, tracking, changes and refunds. The website desk at [email protected] handles this site — pages, typos, privacy and press — Monday to Friday, 9:00am to 5:00pm ET. Sending a refund request to the website desk will slow it down.
Does it need refrigerating?
No storage instruction was supplied. Ordinary handling for a capsule supplement is a cool, dry cupboard away from direct sun, and that is general practice rather than this label’s instruction.
Who makes TheyaVue?
Not published. No manufacturer, brand owner or “Distributed by” line appears anywhere in the material we were given. Theyavuevision describes itself as a “Licensed U.S. retail desk”, which is a reseller arrangement rather than a government licence.
References
Sources for this page
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov. Accessed September 23, 2026.
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 23, 2026.
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 23, 2026.
Order TheyaVue from the official page
Sixty vegetable capsules a bottle, taken as the label directs — one capsule twice daily, 20 to 30 minutes before a meal with an 8 oz glass of water — which makes a bottle thirty days rather than sixty. No pack price was supplied to us, so read the figure on the sales page before you pay. Sixty days from the date of purchase to change your mind. Sales line +1 (315) 724-2018.
Price shown at checkout · 60-day window from purchase · ships from inside the US · sales line +1 (315) 724-2018