What it covers
A defined period — 60 days from the date of purchase — in which to ask for your money back through the sales line.
Official product information
The TheyaVue 60-Day Guarantee
Sixty days from the day you pay, stated twice — and the table that shows which pack it actually fits.
Written and reviewed by the TheyaVue Editorial Desk · Last updated September 23, 2026
Quick answer
The window is 60 days from the date of purchase, stated in the pack and printed again on the guarantee seal — two independent sources for one figure. Claims go through +1 (315) 724-2018 with your order ID. At two capsules a day one bottle is 30 days and fits inside it; six bottles is 180 days, so four are still sealed when it closes.
The terms
What the TheyaVue guarantee actually says
On a product with no published price, the guarantee is the one commercial term with a real number attached. Here it is, with the detail that matters.
The pack states 60 days from purchase, unless the sales page prints a longer window, and the guarantee seal in the packaging artwork reads “100% MONEY BACK · 60 DAYS · GUARANTEE”. Two independent places, one number. Note where it starts: from the date you pay, not from your first capsule.
Four facts sit inside that. There is a window. It is 60 days long. It appears in two independent places — the written pack and the guarantee seal in the packaging artwork — and they agree. And it runs from the date of purchase, not from the date the parcel arrived and not from your first capsule.
Two sources for one figure is the opposite of what we found everywhere else here. The price appears nowhere. The lutein amount appears nowhere. The manufacturer appears nowhere. The guarantee length appears twice, in writing and in artwork, and the two copies agree.
A claim is made by calling +1 (315) 724-2018 with your order ID. That line is the only published route, because no sales email address exists.
The table
Each pack against the 60-day window
| Pack | Days of product at two a day | Days inside the window | Days past it | Still sealed on day 60 |
|---|---|---|---|---|
| Single Bottle | 30 | 30 | None | Nothing. The bottle is empty with a month of window still to run. |
| Three-Bottle Pack | 90 | 60 | 30 | One bottle, unopened. |
| Six-Bottle Pack | 180 | 60 | 120 | Four bottles, unopened. |
The window does not change with the pack. Only the amount of product sitting outside it does.
Set the window against the packs at the directed two capsules a day. One bottle is 30 days of product inside a 60-day window — you would finish with a month still to claim in. Three bottles is 90 days, so the last month falls outside it. Six bottles is 180 days: when the window shuts you will have taken two bottles and four will still be sealed. Decide by day 60 whichever pack you buy.
Read the last column again, because it is the whole argument. At the directed two capsules a day, 60 days of window is exactly 120 capsules — two bottles. On the six-bottle pack that leaves four sealed on the day the refund route closes. We cannot put a dollar figure on it, because no price was supplied, and that absence is part of the problem: you cannot weigh a larger pack’s discount against product you may never return.
None of this is a trick and nobody is hiding it. A 60-day guarantee is a normal length and six months of product is a normal pack; they simply do not fit each other. The mismatch is only visible if you do the arithmetic at the two-capsule rate the directions ask for. Do it at the panel’s one-capsule serving instead and a bottle looks like 60 days, which lines up perfectly and is not what the label tells you to do. Our pricing page works the same numbers from the money side.
The rule that follows from the table
If you buy more than one bottle, decide by day 60 rather than when the product runs out. Put the date in a calendar on the day you pay. A decision you meant to make in month four is not one the published process can accommodate.
The start date
When the 60 days start, and what that costs you
The window starts at the transaction. Not at delivery, not at the first capsule. That detail changes how much of the guarantee you get to use, and it is published plainly.
Everything between paying and starting comes out of the 60 days: however long the parcel takes, and no delivery estimate is published at all, and however long the box then sits unopened. If the parcel takes six days and you start a week after that, you are on day 14 before the first capsule, with 47 days of use left inside the window rather than 60. Our shipping page works that through day by day and derives the deadline it implies: to get one whole bottle down inside the window at two a day, start by day 31.
The practical response is small. Write the purchase date on the order email, count 60 days forward, and put that date somewhere you will see it. Then start the capsules when the parcel arrives rather than on the next convenient Monday.
Two clocks, not one
The supply clock runs from your first capsule: 30 days a bottle at the directed rate. The guarantee clock runs from the payment. On a single bottle they are as close to aligned as this arrangement gets, and they still start on different days.
The route
How to claim, in six steps
The published process, in order.
Call the sales line with your order ID
+1 (315) 724-2018 handles orders, tracking, changes and refunds. This step is first because the call is what establishes that you are inside the window.
Ask the desk what it wants sent back
Nothing published states whether opened bottles are accepted, whether a partial return of a multi-bottle pack is allowed, or what condition the bottles must be in. Put all three on the call.
Post the bottles to the returns address
845 Third Avenue, Floor 6, New York, NY 10022 — and not the office address at New York, NY 10017, which is a different street and a different desk.
Put three things inside the box
Include your full name, the email on the order and the order ID. On paper, inside the parcel rather than on the outside where a label can cover it. Those three lines are what let a person match a box to a payment.
Pay for tracked postage and keep the receipt
Return postage is paid by the buyer. Use a tracked service. The tracking is the only evidence you will hold that the box arrived.
Wait out both timing stages
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it. The second belongs to your card issuer rather than to the seller.
The website desk at [email protected] cannot see orders and cannot process a refund, and no sales email address is published at all. The refund page takes every step further →
The honest section
A guarantee is a promise, not a regulator’s rule
Now the part that matters more than the number, and it applies to every guarantee in this category rather than to this one in particular. A guarantee is a seller’s promise: a commercial term offered by a company, administered by that company, and worth what that company is worth. It is not a regulator’s rule, not a legal right conferred on you by anybody in Washington, and there is no federal agency you can appeal it to if it is not honoured.
That is not a slight against this seller, whose window is better specified than most: a real length, a real start date, a phone number to claim on and the same figure in two places. It matters because a gold seal reading “100% MONEY BACK · 60 DAYS · GUARANTEE” looks, at a glance, like a form of certification. It is not one. The FDA does not approve dietary supplements, does not pre-approve the claims on their labels, and does not underwrite a refund policy. The seal is artwork printed by the people selling you the product.
So do the one thing that makes it real
Read the guarantee on the sales page before you pay, in full rather than skimming for the number, and screenshot it with the date visible. The sales page is a living document: it can be edited, relisted or replaced, and the terms can be rewritten behind you. An undated screenshot proves what a page said; a dated one proves what it said on the day you paid. Since the window runs from purchase, that date is also day zero of the clock, so the screenshot does two jobs at once.
Save it outside the browser and keep it with the order email. Note the pack wording as well: the window is 60 days unless the sales page prints a longer one, so the page can only improve on the figure, and you want evidence of which version you bought under. Thirty seconds of work, and the only document in this transaction you control.
Keep them separate
What the guarantee covers, and what it does not
What it does not tell you
Whether opened bottles are accepted, whether partial refunds exist, or who pays the original shipping. None of that was published.
What it costs you
Return postage is paid by the buyer. Use a tracked service. On a single bottle that is a small parcel. On six it is not.
What it is not evidence of
Anything about the formula. No trial of this product has been published.
What it does not verify
Any other mark on the packaging. The GMP, FDA-registered facility and doctor-formulated seals are separate claims.
What it cannot substitute for
An eye appointment. NEI: “A dilated eye exam is the only way to check for many eye diseases early on, when they’re easier to treat.”
A money-back window puts a boundary on the downside of finding out, and this one is specified better than most. It is still a commercial term rather than evidence, and on an eye product that distinction is worth holding on to: if what changed is your eyesight rather than your mind, the answer was never a refund or a capsule. Our testing and quality page does the same job for every other seal.
Questions
TheyaVue FAQ: guarantee questions
How long is the money-back guarantee?
Sixty days from the date of purchase, unless the sales page prints a longer window. The guarantee seal in the packaging artwork prints the same figure. Note the start point: from when you paid, not from your first capsule.
Which pack should I buy?
That depends on the guarantee rather than the price. The window is 60 days from purchase. One bottle is 30 days of product, so the product ends with a month of window left. Three bottles is 90 days and six is 180, so most of those packs sit outside any refund route.
How do I claim a refund?
Call +1 (315) 724-2018 with your order ID. Returns go to 845 Third Avenue, Floor 6, New York, NY 10022. Include your full name, the email on the order and the order ID with the parcel.
How long does a refund take?
Three to five business days for the desk to credit it after approval, then five to ten days for the card to post it. Two to three weeks end to end is a realistic expectation.
Is a bottle 30 days or 60 days?
The label says both. The panel prints “Servings Per Container: 60” at one capsule a serving. The directions ask for two capsules a day, which makes a 60-capsule bottle thirty days. If you follow the directions, budget on thirty.
Does the FDA approve supplements like this?
No. The FDA does not approve dietary supplements and does not pre-approve the claims on their labels. A seller must hold substantiation that a claim is truthful and not misleading and must notify the agency within 30 days of marketing. None of that is visible to you at the point of sale.
References
Sources for this page
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 23, 2026.
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 23, 2026.
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov. Accessed September 23, 2026.
- U.S. Food and Drug Administration. FDA Issues Warning Letters to Firms Marketing Unapproved Eye Products. www.fda.gov. Accessed September 23, 2026.
Read the TheyaVue guarantee before you pay
Vegetable capsules, 60 capsules a bottle, two a day as directed. The 60-day money-back window runs from the date of purchase and is stated both in the pack and on the guarantee seal. Read it on the sales page, screenshot it with the date showing, and keep it with the order email. Claims go to the sales line on +1 (315) 724-2018.
Price shown at checkout · 60-day window from purchase · ships from inside the US · sales line +1 (315) 724-2018