Official product information
TheyaVue Shipping and Delivery
Two published facts, nine blanks, and the day count that decides how much of your 60-day window survives the post.
Written and reviewed by the TheyaVue Editorial Desk · Last updated September 23, 2026
Quick answer
Two things are published about TheyaVue delivery and no more: orders ship from inside the United States unless the sales page says otherwise, and a tracking number arrives in the order email. No delivery estimate, carrier, cost or international policy was supplied, so none is printed here. The point that costs money: the 60-day window starts on the day you pay, so transit and any delay in starting both come out of it.
The short version
What is published about TheyaVue shipping
Two sentences, and they are the whole of what our sources state about delivery.
Orders ship from inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
That is not a summary of a longer policy. There is no longer policy in the material we were given, and this page is short on shipping facts because the source is. We would rather hand you two certainties, a list of the gaps and one piece of arithmetic than write three paragraphs of delivery language nobody actually published.
Take the two sentences one at a time, because both carry more than they look like they do. Orders ship from inside the United States means a domestic journey, with no customs step and no import charge arriving separately weeks later. Note the qualifier: “unless the sales page says otherwise” means the listing you buy from governs, not this page. A tracking number arrives in the order email turns a wait into something you can look at, and it is the second thing the sales line will ask you to read out if a parcel goes quiet. The first is the order ID.
The honest section
What is not published about shipping
The longer list, and it is longer than the published one by about four to one.
| What you would want to know | What our sources state |
|---|---|
| How many days delivery takes | Not published. No number of days appears anywhere, for any pack or any destination. |
| Which carrier is used | Not published. No carrier is named. |
| What shipping costs | Not published. No pack price was supplied either, so neither half of the checkout total appears on this site. |
| Free shipping on the larger packs | Not published either way. Common in this category, and not stated here. |
| Whether it ships internationally | Not published. The market named is the United States and orders ship from inside it. |
| How quickly an order is dispatched | Not published. The tracking number in the order email is the first published signal that anything has moved. |
| Whether a six-bottle pack arrives in one parcel | Not published. It may be one box or several. |
| Whether a signature or a PO box is accepted | Not published. |
| What happens if a parcel is lost | Not published as a policy. The published route for any order problem is the sales line on +1 (315) 724-2018. |
Why the blanks are printed rather than filled
Because the alternative is worse. “Most orders arrive within three to seven business days” is the kind of sentence that writes itself, sounds reasonable and would be something we made up. It is also the sentence you would remember on day eight, when it turned out nobody had ever promised it.
A gap you can see is workable: you can ask at the checkout or on the phone before you commit, and plan around not knowing. A gap filled with a plausible guess is not, because you have no way of telling it was a guess. Nine rows above, nine blanks.
The arithmetic that matters
Transit time comes out of the 60-day window
This is the practical point on the page, and it is the one most likely to cost somebody money. The 60-day money-back window starts on the day you pay. It does not start when the parcel lands and it does not start with your first capsule. It starts at the transaction, and the pack states that plainly, so nobody has an excuse for being surprised by it later.
Two things therefore come out of the same 60 days before you have swallowed anything at all: however long the parcel spends in transit, and however long the box then sits on a shelf. Neither is a criticism of the seller. Transit time is a fact of buying anything and a few days of hesitation is a fact of being a person, but both sit inside a window that has already started running.
A worked example, in days
Take a purchase on a Monday and call that day 0. The window closes at the end of day 60. Suppose the parcel takes six days to arrive — we have to suppose, because no delivery estimate is published anywhere, and six is an illustration rather than an estimate. It lands on day 6. Suppose you then leave it for a week and start on day 14, which is an ordinary thing to do with a box that arrives mid-week when you are away.
From day 14 to day 60 inclusive is 47 days of actually taking the capsules, out of a 60-day window. At the directed two a day that is 94 capsules. On a single bottle you will have finished the 60 capsules on day 43 and will have spent the last 17 days of the window deciding rather than dosing, which is a comfortable position to be in. On the three-bottle pack you will be 34 capsules into the second bottle with the third still sealed. On the six-bottle pack you will have opened two of six.
Run it the other way and you get a deadline worth writing down. To finish one whole bottle inside the window at two capsules a day you have to start by day 31: start on day 31 and the last capsule falls on day 60 exactly. Change the numbers and the shape holds. A four-day delivery and a three-day pause leaves 54 days of use; a ten-day delivery and a fortnight of forgetting leaves 37. The arithmetic is trivial. The reason to write it out is that almost nobody does it at the checkout, and the day-60 deadline is not negotiable afterwards.
What to do about it
Write the purchase date on the order email, or anywhere you will find it again, and count 60 days forward from it. Then start the capsules on the day the parcel arrives rather than at the beginning of the next tidy week. Neither of those buys you extra days, but both mean you spend the days you have on the thing you bought them for. Our timeline page makes the same point at greater length, and our guarantee page sets out what has to happen before the deadline.
Keep it
The order email is the document
The order email is the only shipping document you will hold, and it carries the two things the sales desk can search on.
The order ID. Every published route into this seller’s process begins with it: a change of address, a replacement, a return, a refund, a guarantee claim. It is also one of the three things that must go inside a returned box, alongside your full name and the order email, which our refund page sets out in order.
The tracking number. It is the only visibility you have into a delivery whose length nobody has published. Check it before you call rather than after: a parcel that is moving and a parcel that has not been scanned in four days are two different conversations.
Move that email out of whichever folder your inbox files it into and keep it until the bottles are finished or a refund has landed. That is not a precaution against this seller in particular. It is the same advice for any purchase where the delivery window, the price, the guarantee and the refund route all live on pages you do not control.
Six steps
If it has not arrived
The fourth step is the one that solves it. The first three make that call short.
Read the tracking number in the order email
Find out whether the parcel is moving, stopped or never scanned. That fact decides everything that follows.
Check the address on the order against the one you meant
The commonest reason a parcel stalls is an apartment number or a zip code that did not survive a checkout form.
Check with whoever takes your parcels
Neighbours, a building desk, a mailroom, a safe place a driver chose. Nothing says whether a signature is required.
Call the sales line on +1 (315) 724-2018
The published route for orders, tracking, changes and refunds. Have the order ID and the tracking number in front of you before you dial, because those two numbers are the whole of what the desk can search on.
Do not email the website desk about it
The desk at [email protected] handles this site, Monday to Friday, 9:00am - 5:00pm ET. It cannot see orders or tracking, and no sales email address is published at all, so there is no inbox anywhere that can.
Write down the date of the call
There is no published escalation path and no ticket system. A dated note of your own is the only record of when you first raised it — and the 60-day clock has been running since you paid.
Do this promptly rather than patiently
A delayed parcel spends the same days as a delivered one. The window is 60 days from the date of purchase, it does not pause for a carrier, and no published procedure extends it. Raising a delivery problem in week one leaves you most of the window. Raising it in week five does not.
Unpacking
On arrival, and what the label does not say about storage
Nothing was published about how to store this product. No storage line, no temperature, no “keep out of direct sunlight” and no expiry date were supplied, and no photograph of the bottle base was included for us to read one off. That is a real blank on a product you may be buying six months of at once.
What we can say is general rather than specific to this bottle: a capsule supplement is ordinarily kept somewhere cool, dry and out of direct sun, and a bathroom cabinet is humid by design. Read the bottle when it arrives and follow what it says over anything here, which is the rule this whole site runs on.
The same goes for the condition of the parcel. If a bottle arrives crushed, leaking, opened or short of the 60 capsules printed on the front, photograph it before anything is moved and call the sales line: the desk that shipped it is the only one that can replace it. And if the bottle disagrees with anything published here, tell the website desk at [email protected], because the label is the document that wins.
Questions
TheyaVue FAQ: shipping questions
Where does it ship from?
Inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
How long is the money-back guarantee?
Sixty days from the date of purchase, unless the sales page prints a longer window. The guarantee seal in the packaging artwork prints the same figure. Note the start point: from when you paid, not from your first capsule.
Does it need refrigerating?
No storage instruction was supplied. Ordinary handling for a capsule supplement is a cool, dry cupboard away from direct sun, and that is general practice rather than this label’s instruction.
Is there a sales email address?
No. The pack points to the sales contact page and gives no address, and states plainly that the website email cannot see orders. For anything about an order the published route is the phone line.
What is the difference between the two contacts?
The sales line on +1 (315) 724-2018 handles orders, tracking, changes and refunds. The website desk at [email protected] handles this site — pages, typos, privacy and press — Monday to Friday, 9:00am to 5:00pm ET. Sending a refund request to the website desk will slow it down.
Is a bottle 30 days or 60 days?
The label says both. The panel prints “Servings Per Container: 60” at one capsule a serving. The directions ask for two capsules a day, which makes a 60-capsule bottle thirty days. If you follow the directions, budget on thirty.
How long should I take it before deciding?
No trial of this formula exists, so there is no evidence-based answer. The seller’s own listing says buyers most often waited three to four weeks. The more useful deadline is day 60, when the money-back window closes.
References
Sources for this page
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 23, 2026.
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov. Accessed September 23, 2026.
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 23, 2026.
Next
Keep reading
The 60-day window
When it starts, where the figure is printed twice, and how each pack lines up against it.
Read it →The refund route
The phone call, the returns address and the two published timing figures.
Read it →Both desks
Which one can see an order, which one cannot, and the gap between them.
Read it →Order TheyaVue from the official page
Vegetable capsules, 60 capsules a bottle, two a day as directed, so thirty days a bottle. Ships from inside the United States with a tracking number in the order email. No delivery estimate was supplied to us, so none is printed here. The 60-day window starts the day you pay. Sales line +1 (315) 724-2018.
Price shown at checkout · 60-day window from purchase · ships from inside the US · sales line +1 (315) 724-2018