TheyaVue guarantee and refund
TheyaVue 60 Day Guarantee: Day 0, Day 31 and Day 60 Explained
The TheyaVue 60 day guarantee is a money-back window of 60 days from the date of purchase, printed in the pack and on the guarantee seal. The clock starts when you pay, not when you open the bottle. To claim, call +1 (315) 724-2018 with your order ID. Refunds take 3 to 5 business days after approval, then 5 to 10 days to post to the card. One bottle fits inside the window; six bottles do not.
Quick answer
The TheyaVue money-back window is 60 days from the date of purchase, printed in the pack and on the guarantee seal. It starts when you pay, not when you open the bottle. Claims go through +1 (315) 724-2018 with your order ID. One bottle fits inside the window. Six bottles do not.
Key facts
- Window: 60 days from the date of purchase, unless the sales page prints a longer one.
- The figure appears in two places: the seller's pack and the guarantee seal on the packaging.
- How to claim: call +1 (315) 724-2018 with your order ID.
- Returns go to 845 Third Avenue, Floor 6, New York, NY 10022. Return postage is paid by the buyer.
- Refund timing: 3 to 5 business days after the desk approves it, then 5 to 10 days for the card to post it.
- Not published: whether opened bottles are accepted, whether partial refunds exist, any restocking fee.
- A guarantee is the seller's promise. It is not an FDA rule.
How long is the TheyaVue money back guarantee?
Sixty days from the date of purchase. The seller's pack says so, and the guarantee seal in the packaging artwork prints "60 days" as well. Two separate places give the same figure.
The pack adds one condition: the window is 60 days unless the sales page prints a longer one. So the page you buy from can only improve on the number, never cut it.
Note the start line. The clock begins on the day you pay. It does not begin when the parcel lands, and it does not begin with your first capsule.
What do day 0, day 31 and day 60 look like?
Call the day you pay day 0. Everything after that is inside the window until day 60.
| Day | What is happening |
|---|---|
| Day 0 | You pay. The 60-day clock starts. Take a screenshot of the guarantee wording and the pack. |
| Day 1 to a few days later | The parcel travels. Delivery time is not published. This time comes out of your 60 days. |
| Day 31 (latest start) | To finish a whole 60-capsule bottle by day 60 at two a day, your first capsule must be on day 31 or earlier. |
| Day 60 | Last day of the window. Call before it ends, not on it. |
The shipping page on this site gives a worked example. A six-day delivery and a one-week pause before starting leaves 47 days of use inside the window, which is 94 capsules at two a day. Those numbers are an illustration, not a promise about delivery.
Which pack fits inside a 60-day window?
Do the arithmetic at the directed dose. Sixty days at two capsules a day is 120 capsules, which is two bottles.
| Pack | Days of product | Product still sealed on day 60 |
|---|---|---|
| 1 bottle | 30 | None. The bottle is empty with 30 days of window left. |
| 3 bottles | 90 | One bottle |
| 6 bottles | 180 | Four bottles |
None of this is a trick. A 60-day promise is a normal length and six months of product is a normal pack. They simply do not match. If you buy more than one bottle, decide by day 60, not when the product runs out. Put the date in your calendar on the day you pay.
How do you claim a TheyaVue refund?
There is one published route, and it is a phone call. Follow the steps in order.
- Call +1 (315) 724-2018 with your order ID. This call puts you on record inside the window.
- Ask what the desk wants sent back. Opened bottles are not addressed in anything published.
- Put your full name, the email on the order and the order ID on paper inside the box.
- Post it to 845 Third Avenue, Floor 6, New York, NY 10022. That is the returns address, not the office at 622 Third Avenue.
- Pick a tracked service and keep the receipt. The buyer pays the return postage.
- Wait for the refund. See the timing below.
Do not email the website desk about an order. The address [email protected] looks after this website, Monday to Friday, 9:00am to 5:00pm ET. It cannot see orders. No sales email address is published.
How long does a refund take after day 60?
Two stages, one after the other. First the desk credits the refund, 3 to 5 business days after it approves the return. Then your card takes 5 to 10 days to post it. The second stage belongs to your bank.
Add the trip from you to New York at the front. The time for that is not published. A fair expectation is a few weeks from the day you post the parcel, not a few days.
Also worth asking on the call: what exactly the refund is of. No pack price was published, so we cannot tell you if shipping comes back. Your checkout screenshot is the only record that holds that answer.
What does the guarantee not tell you?
- Whether opened bottles are accepted. Not published.
- Whether you can return part of a multi-bottle pack. Not published.
- Who paid the original shipping, and whether it comes back. Not published.
- Whether there is a restocking fee. Not published.
- Whether there is a second-line contact if a refund goes wrong. Not published.
Five things you may want to know, and every one is a blank. Put each one to the desk on the phone and write down the answer, the date and the name.
A guarantee is not proof
A money-back promise tells you how to leave. It does not tell you the formula works. No trial of TheyaVue has been published. The seal is artwork printed by the seller. The FDA does not approve supplements and does not underwrite refund policies.
Frequently asked questions
How long is the TheyaVue money back guarantee?
Sixty days from the date of purchase, unless the sales page prints a longer window. The guarantee seal on the packaging prints the same 60-day figure. The clock starts when you pay.
How do I get a TheyaVue refund?
Call +1 (315) 724-2018 with your order ID. Then post the bottles to 845 Third Avenue, Floor 6, New York, NY 10022 with your full name, the order email and the order ID inside the box.
Who pays for return postage?
The buyer pays. Pick a tracked service, and keep the receipt and the tracking number until the money is back on your card.
How long does a TheyaVue refund take?
Refunds are credited 3 to 5 business days after the desk approves them. Then it takes 5 to 10 days for the card to post it.
Can I cancel a TheyaVue order?
The published route for any order change is the sales line on +1 (315) 724-2018, with your order ID. No cancellation rules were supplied, so ask on the call and write down the answer.
Does the 60 days cover a six-bottle pack?
The window is 60 days for every pack. Six bottles is 180 days of product at two a day, so four bottles are still sealed on day 60. Decide by day 60.
Sources
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov.
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov.
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov.
Our view
The guarantee is the clearest commercial term in this whole offer. It has a real length, a start date, a phone number and the same figure in two places. That is more than most sellers give.
Our advice is small and practical. Screenshot the guarantee wording with the date showing. Write the purchase date on the order email and count 60 days forward. Start the capsules the day the parcel arrives. If you are not sure you will keep going, the single bottle is the pack that fits the window.
This is general information, not medical advice. TheyaVue is a dietary supplement. It is not FDA approved, and no supplement is. If something you take bothers you, stop and speak to a clinician, and keep the bottle and the lot code.
TheyaVue Price Per Day: Divide The Checkout Price By 30, 90 Or 180
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